Table Duck, the best Trengo alternative
Customer communication platforms like Table Duck and Trengo are booming. These platforms help businesses and small business owners to efficiently manage all their customer communications.
Over the last years many of these customer communication platforms like Table Duck and Trengo popped up. But what exactly is it? Why is it important to your business? And more importantly what are the differences and which customer communication platform fits best with your business needs?
What is a customer communication platform?
Let’s start with what a customer communication platform like Table Duck or Trengo does. Looking at the basics, there are a few things that every customer communication platform does.
First, such a platform combines all kinds of different messaging channels into one, unified inbox. Think about channels like live chat, email or social messaging channels like Facebook Messenger or Instagram DM. By having all these channels into one, unified inbox, it’s easier and more efficient for a business to manage customer inquires and to reply to customers.
Secondly, it offers a live chat feature for your website. These widgets are often easy to install and customizable to your brand. By adding a live chat feature to your website, you give website visitors an option to talk and ask questions to your business. A live chat widget will increase conversion rates of your website and turns website visitors into leads and buying customers.
Some customer communication platforms like Table Duck or Trengo also offer automation in the form and shape of chatbots. These chatbots can answer recurring questions like “What are your opening hours?” if you’re running a retail store or “Where’s my package?” for an eCommerce webshop.
Automation and chatbots saves a business owner time, you don’t have to answer a question yourself. But it also increases customer satisfaction. A chatbot replies instantly, 24/7, 365 days a year.
There are two types of chatbots in customer communication platforms like Table Duck or Trengo. One type of chatbots are scripted chatbots. Those chatbots are easy to set up, but not really providing a great experience for your customers. The other type of chatbots are non-scripted chatbots. These type of chatbots use artificial intelligence to answer questions and are more human in their replies. We’ve made a separate video about the difference between scripted vs non-scripted chatbots.
Why is a customer communication platform important?
We partly already answered the question why a customer communication platform is important, but basically it comes down to better and more efficient communication with customers as a business.
Better customer communication increases customer satisfaction scores like NPS. It makes customer and potential customers happier when you communicate and reply quickly, in the messaging channel that the customer prefers. Ultimately, happy customers lead to more valuable customers, they simply buy more from your business. Finally, happy customers also bring in new customers through worth of mouth.
Differences between Table Duck and Trengo
We discussed what a customer communication platform is and why it is important. Now let’s zoom in to the differences between platforms and why Table Duck is a Trengo alternative.
First, we’ll start off by analyzing Trengo, then we compare it with Table Duck to show how it’s an alternative to Trengo. We’ll make the comparison around features and pricing.
Feature comparison Table Duck vs Trengo
| Table Duck | Trengo | |
|---|---|---|
| One inbox for all channels | V | V |
| Live chat | V | V |
| Chatbot | Non-scripted, Conversational AI powered chatbots | Scripted, flowbots |
| Team chat | – | V |
| Web/Android/ iOS app | Web app only | Web, Android, iOS app |
As you can see, both platforms are comparable. Trengo has more features like team chat and an Android/iOS app, whereas Table Duck focusses more on automation and artificial intelligence driven chatbots.
In terms of features, Table Duck is an alternative to Trengo. Now let’s look at pricing.
Pricing comparison Table Duck vs Trengo
| Table Duck | Trengo | |
|---|---|---|
| Free plan | V | – |
| Price per agent | € 9 – € 12 depending on features | € 19 – € 41 depending on features |
| Chatbot | Included in subscription | € 0,04 per conversation |
When comparing pricing between Table Duck and Trengo, Table Duck stands out as an alternative to Trengo. Table Duck is cheaper per agent and has chatbots included in the subscription. However, Trengo has more features, suitable to larger companies. So in essence Table Duck is the Trengo alternative for small businesses.
