Customer service can easily be automated for small businesses by using smart, intelligent chatbots. Such a chatbot handles most of the customer service requests coming via channels like email, live chat on the website or social messaging apps. Things like opening hours of a store or where the store is located can easily be automated.
More complicated, value added questions are easily handed over to the small business owner to answer.
With a unified inbox, a small business owner is able to handle customer service requests via channels like live chat, email, or social messaging in one place.