The answer for Lesly’s eCommerce webshop is in automating customer service. With Conversational AI and intelligent chatbots, Lesley can automate simple, repetitive conversations about “Where is my order?” or “What is your return policy?”. She only spends time on more complex, value-added conversations with customers.
Customer service automation saves her hours of time per week. Precious time she can spend on growing her business. With a unified inbox, Lesley has all her messaging channels like live chat, email, or social messaging in one place.