Noah runs a successful business that has built a great SaaS applications. The business is growing rapidly and together with his team of 25 people, Noah works around the clock to manage it all. Explaining how the SaaS product works and supporting customers with it is crucial for Noah. He wants his customers to adopt and use his SaaS product.
However, explaining over and over how his SaaS products works is time consuming and not very efficient. Noah’s business does have a great FAQ, but people don’t read it. Sending an email with a question or starting a live chat conversation is simply just easier for his customers.