SaaS Applications2021-11-12T15:39:49+00:00

SaaS Applications

Customer service for SaaS businesses

Noah runs a successful business that has built a great SaaS applications. The business is growing rapidly and together with his team of 25 people, Noah works around the clock to manage it all. Explaining how the SaaS product works and supporting customers with it is crucial for Noah. He wants his customers to adopt and use his SaaS product.

However, explaining over and over how his SaaS products works is time consuming and not very efficient. Noah’s business does have a great FAQ, but people don’t read it. Sending an email with a question or starting a live chat conversation is simply just easier for his customers.

SaaS Application founder on customer service
Live chatbot for SaaS applications

Conversational AI in action

With Conversational AI, Noah is able to automate a large part of his customer support conversations. His customers can easily ask question through live chat and get an answer instantly via the chatbot. Some more complicated questions can’t be handled by the Conversational AI and chatbot. These questions are handed over to the customer support agents working for Noah’s SaaS business. His customer support colleagues pick up these questions first thing in the morning.

With the Conversational AI and customer support automation, Noah both saves time and makes his customers happy with instant, 24/7 live chat support.

The difference between scripted vs non-scripted chatbots

Learn more about what the differences are between scripted vs non-scripted chatbots and how it impacts the customer experience.

The #1 Customer Messaging platform for businesses

All channels in one inbox

Connect all your customer support channels like Email, Live chat or Facebook Messenger into one inbox.

Automated conversations

A chatbot answers most of your customer support questions.

Seamless human handover

Easily taking over conversations and answering the customer in case the chatbot doesn’t understand.

Multiple languages

Our chatbot speaks and helps your customers in multiple languages.

Customer profiling

Build rich profiles and easily merge multiple communication channels from the same, single customer.

Works out of the box

Easy to set up, within 5 minutes. No coding required or complicated flow builders to work with.

Top 5 Tips for Implementing WhatsApp for Your Website

WhatsApp for Website: Enhancing Communication and Engagement

Delight your customers today

Free 14-day trial Easy setup No credit card required

Go to Top