To manage customer service requests for this hotel business in Paris, they went for customer service automation using Conversational AI and chatbots. Guests can easily ask a question through the live chat feature on the website. The intelligent, Conversational AI driven chatbot handles most of the customer service requests. More complicated, value added questions are easily handed over to the staff of the hotel to answer.
With a unified inbox, the hotel is able to handle customer service requests via channels like live chat, email, or social messaging in one place.