Tourism, Travel & Hotels
Hotels and customer service automation
As a hotel, a great customer service is absolutely critical. From pre-arrival booking, all the way to the check-out, everything has to be perfect.
As you can imagine, a local hotel business in Paris gets a lot of customer service requests every day. Guests are asking about a booking, whether they can park their car or if breakfast is included in the booking. How to service these customers quickly and efficiently? The answer to chat is Conversational AI and chatbots.
Managing customer interactions with chatbots
To manage customer service requests for this hotel business in Paris, they went for customer service automation using Conversational AI and chatbots. Guests can easily ask a question through the live chat feature on the website. The intelligent, Conversational AI driven chatbot handles most of the customer service requests. More complicated, value added questions are easily handed over to the staff of the hotel to answer.
With a unified inbox, the hotel is able to handle customer service requests via channels like live chat, email, or social messaging in one place.
The difference between scripted vs non-scripted chatbots
Learn more about what the differences are between scripted vs non-scripted chatbots and how it impacts the customer experience.
The #1 Customer Messaging platform for businesses
All channels in one inbox
Connect all your customer support channels like Email, Live chat or Facebook Messenger into one inbox.
Automated conversations
A chatbot answers most of your customer support questions.
Seamless human handover
Easily taking over conversations and answering the customer in case the chatbot doesn’t understand.
Multiple languages
Our chatbot speaks and helps your customers in multiple languages.
Customer profiling
Build rich profiles and easily merge multiple communication channels from the same, single customer.
Works out of the box
Easy to set up, within 5 minutes. No coding required or complicated flow builders to work with.
