Before you buy a new car, you have to make a test drive. A local car dealership in California gets hundreds of requests every week for test drives of both new and second hand cars. These requests come in through phone, email, a form on the website and even social channels like Facebook Messenger.
Booking in these test drives and replying to customers is a pretty time consuming activity. The local car dealership hires students to handle all of these request. In all honesty, some requests for a test drive get lost which leads to unhappy and disappointed customers. Especially when it turns out that the car is then sold to somebody else.
Isn’t there a more efficient and organized way to handle customer requests and conversations?