Running a retail store

Jasmin is running a successful boutique retail store. She sells books and plants. Customers come to her store from miles and miles away.

Jasmin uses her website to attract customers to her store. She has many monthly visitors but also tons of  emails about things like opening hours or the location of the store. Sometimes potential customers need to wait a while for an answer since Jasmin is helping other customers physically in the store.

How to handle customer service requests when running a retail store?

retail customer service
Live chat chatbot for retail stores

Automating customer service and live chat with Conversational AI

Jasmin can answer live chat conversations or social media messaging instantly while serving customers in her retail store at the same time. How? By using a intelligent chatbot that runs on Conversational AI.

The chatbot will be the first line of customer support for Jasmin and answering questions like “What are your opening hours?” and “Where is your store located?” More value added, complex conversations will be smoothly handed over from the chatbot to Jasmin. Here both her offline and online customers will be happy with the customer support they get. A typical win-win situation.

With a unified inbox, Jasmin has all her messaging channels like live chat, email, or social messaging in one place.

The difference between scripted vs non-scripted chatbots

Learn more about what the differences are between scripted vs non-scripted chatbots and how it impacts the customer experience.

The #1 Customer Messaging platform for businesses

All channels in one inbox

Connect all your customer support channels like Email, Live chat or Facebook Messenger into one inbox.

Automated conversations

A chatbot answers most of your customer support questions.

Seamless human handover

Easily taking over conversations and answering the customer in case the chatbot doesn’t understand.

Multiple languages

Our chatbot speaks and helps your customers in multiple languages.

Customer profiling

Build rich profiles and easily merge multiple communication channels from the same, single customer.

Works out of the box

Easy to set up, within 5 minutes. No coding required or complicated flow builders to work with.

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