Jasmin can answer live chat conversations or social media messaging instantly while serving customers in her retail store at the same time. How? By using a intelligent chatbot that runs on Conversational AI.
The chatbot will be the first line of customer support for Jasmin and answering questions like “What are your opening hours?” and “Where is your store located?” More value added, complex conversations will be smoothly handed over from the chatbot to Jasmin. Here both her offline and online customers will be happy with the customer support they get. A typical win-win situation.
With a unified inbox, Jasmin has all her messaging channels like live chat, email, or social messaging in one place.