In this article we’re comparing Table Duck with Tidio as live chat software solutions for small businesses. We’ll dive into what live chat software is, how live chat software helps your business grow and why it is important. We will also compare Table Duck with Tidio to see how Table Duck is a great alternative to Tidio. You will be able to make a better, more conscious decision in choosing the best live chat software for your business.
Live chat software is a way to communicate with your website visitors
Live chat software is a plugin or a piece of code you install on your company’s website. It allows website visitors to reach out to your business via chat instead of email or by phone. Live chat software is easy to install and easy to use. You can reply to messages from website visitors easily via a mobile app or website and you can set notifications to get alerted when somebody on your website asks a question through live chat.
Messages end up in a joint inbox so you can work and reply to customers with your colleagues simultaneously. Live chat software solutions like Table Duck or Tidio also support more channels than only live chat. Other channels like email or social messaging channels like Instagram and Facebook can be managed through the same live chat software.
Happier customers through better customer service, more efficiency and actionable insights by using live chat software like Table Duck
A great live chat software solution like Table Duck or alternatively Tidio are a real asset for small business owners. Customers can reach out to a business easier and in a more convenient way. This helps to increase customer satisfaction and brand loyalty, which ultimately leads to happier and more customers.
Live chat software is also a time saver since it brings multiple channels together in one inbox. It makes answering to customer inquiries more efficient and less time consuming. Instead of managing each communication channel separately, all channels end up in one inbox where messages can be easily answered.
Many live chat software solutions like Table Duck or Tidio also offer chatbots to automate customer conversations. In this case, a chatbot will answer a customer inquiry. In essence, there are two types of chatbots. The first type is a flow bot that follows a structure in answering questions. The second, more advanced type uses technology like Conversational AI and NLP (Natural Language Processing). These types of chatbots can have unstructured, more human conversations.
The downside of a chatbot can be its ability to resolve questions in a satisfying manner. Although the technology is advancing rapidly, chatbots are not always as good as advertised. When a chatbot doesn’t understand, it will hand over the conversation to a human agent. This means that a human agent still has work to do and that the customer spent time chatting with a chatbot without getting his or her inquiry resolved.
Another way automation can be used is with smart answer blocks. This is a hybrid form between full automation with chatbots and no automation where a human agent answers all questions. Smart answer blocks propose an answer to the human agent, based on the customer inquiry. This saves time because the human agent doesn’t have to type the complete answer, but it still allows for editing and personalising an answer before sending it.
Table Duck also has a unique feature that analyses conversations and labels them automatically. This analysis provides insights on what customers are asking. These insights can be used to optimise FAQ’s for example to deflect customers asking a particular question in the first place.
A good live chat software solution also profiles customers so historic conversations with an individual customer can be easily tracked and monitored. Integrations like with Shopify eCommerce can be added to enrich the profile so all customer information is in one place.
The differences between Table Duck and Tidio are in how Table Duck is able to better automate conversations and drive insights
As a live chat software solution, Table Duck and Tidio are both comparable. You can say Table Duck is a competitor or alternative to Tidio. So where do both live chat solutions differ and which one is the best fit for your business needs? Both offer live chat and a shared inbox to connect multiple communication channels. Table Duck as well as Tidio also both offer chatbots for automation.
Where Table Duck stands out is hybrid automation with smart answer blocks and quick reply messages. These quick responses help automate conversation but still allow for flexibility and personalization. Another distinctive feature of Table Duck is to drive insights based on its ability to analyse and label conversations. Insights that can be used in deflecting customer inquiries in the first place and improving the customer experience.
Table Duck fits best when you’re operating a small business
Table Duck is a great alternative to Tidio when you’re running a small business and you don’t have a full customer support team. The Table Duck solution is easy to use for small business owners and has intelligents ways to automate and improve customer conversations so valuable time is not wasted.