Smart automation and chatbots
Another great feature in customer messaging platforms is automation. With smart automation and chatbots, many recurring customer inquiries can be answered automatically. This saves you as a small business owner a lot of time, but it also increases the customer experience. A chatbot answers instantly, 24/7 365 days a year. So also, at the middle of the night, or when you’re on holiday the chatbot will answer.
However, there is a quality difference in chatbots. You have roughly two types of chatbots. The first type of chatbots are scripted chatbots. These are chatbots that are easy to set up, but they are not really providing a great experience for customers. These chatbots follow a pre-defined question and answer flow, which makes them rigid and not customer friendly.
The second type of chatbots are non-scripted chatbots. These type of chatbots use artificial intelligence and Conversational AI to answer questions and are more human in their replies. To learn more, have a look at a video we’ve made about this topic: the difference between scripted vs non-scripted chatbots.
At Table Duck we focus on the non-scripted, Conversation AI driven chatbots. Naturally these chatbots require hours of training and coding. However, our pre-trained chatbot is ready to go and help your customers. We aim to have the best customer messaging platform, including live chat, one inbox for all your channels and intelligent automation. We’re here to help you rock your business. With our free and paid plans, there is always something that fits your business needs.