Frequently Asked Questions
Automation
Common examples of automated messages on emails are . “We will get in touch with you very soon”. “Thank you for reaching out to us” or “Our representative we contact you ASAP”.
Every business sets it’s own auto replies. A few rules to take into account by writing your own auto reply:
- Set clear customer expectations
- Provide alternative ways of customer contact
- Give a “what next” option to your customers
An automatic reply is the message you set up to go out automatically in response to a customer inquiry.
Conversational is a technology that is used for automated messaging and speech-enabled applications that offer human-like interactions between computers and humans. Conversational refers to the conversation between an application and a human. AI stands for Artificial Intelligence, which is used to help understand human language. See also Conversational AI explained
Suggested answer blocks are pre-populated answers based on the customer inquiry. It helps you to respond faster to customers but it still allows you to personalize a message.
Automation helps to answer customer questions. You can automate complete conversations with chatbots and Conversational AI or use smart answer blocks that help you respond quicker. See also our automation page.
Analytics
To understand what customers are talking about, you don’t have to label the subject of each conversation. Our AI understands each conversation and will label it for you automatically.
The dashboard shows you really easily what your customers are asking. This is great input to update your content for FAQ pages and website for example. With better content, customers will likely ask less questions.
Our dashboard provides you with insights about what customers are asking. It shows you the amount of messages you receive and what these messages are about.
Customer profiles
Customer profiles make your marketing spending more effective. Using these profiles will give you better returns on your marketing spending.
A customer profile can be used in marketing campaigns to target similar customers or to make your existing customers more valuable. Good customer profiles helps you drive and grow your business.
A customer profile is a description of your existing customers. In a customer profile, you store information like previous conversations but also purchasing behaviours and demographic data. A customer profile can be used in marketing campaigns to target similar customers or to make your existing customers more valuable.
Customer service tips & tricks
Automated reply messages or quick reply messages are fast and easy ways to reply to customers. We’ve written an article about it called “Top 5 tips for the best automated reply messages for your business”
The best way to deflect customer inquiries is to redirect your customers to your FAQ on moments they can have questions. Think about an order status email where you pro-actively show questions like “what to do if my order is lost?”
To improve your FAQ you first need to know what customer inquiries you’re getting. Based on these inquiries you should update your FAQ content. Our analytics dashboard can you visualize what customer inquiries you get most often. Read more about it in the article “How to improve customer service by having a great FAQ page”.
Pricing & Plans
If you run out of automatic replies in your current subscription, the automation stops answering. You still can use all other features like live chat and the one inbox.
Yes, you can upgrade or downgrade your subscription at any time.
Yes, you can pick and choose the plan that fits best for your business.
When you 14-day trail ends, you will loose access to all the paid features. You can either upgrade to one of our paid plans or move to our free plan.
Yes, the free plan is really free. We want to help you kick-start and improve your business. If you want to unlock more advanced features like Conversational AI, handling more automated replies and add more users, you have to upgrade to one of our paid plans.