Top 10 alternatives to LivePerson as a customer service software solution for small business owners

A customer service software solution can really drive your business. But there are many tools and software like LivePerson. out there. What is the best solution for you as a small business owner and what to look for in a customer  service software provider? We compare the top 10 customer service software solutions on the market in this article.

A customer service software solution explained

First, let’s start with what a customer service software solution is. Tools like LivePerson are called a customer service software platform because it helps you manage customer interactions in an efficient manner. Basically, it’s an inbox where customer inquiries are managed. Often such an inbox allows to connect with multiple channels like live chat on a website, email and social messaging channels like Instagram DM, WhatsApp, Telegram or Facebook Messenger.

Easy automation with a chatbot can be applied to save time and increase customer satisfaction rates.

Why customer service software helps you drive your business

A customer service software solution like LivePerson matters to you as a small business owner because such a tool helps you to service your customers in an efficient manner. It brings different communication channels into one place so you can easily reply to customer inquiries.

Such a customer service software solution helps you to build true omnichannel experiences. It doesn’t matter whether a customer reaches out to your business via email, live chat or through a social messaging app like Facebook Messenger. You can be where your customers are.

Customer service software solutions like LivePerson also saves you time.  Often these types of solutions provide chatbots and Conversational AI for your first line support. Basically, this means that a chatbots answers first, but when a chatbot can’t help the conversation is handed over to a human being. Easy questions like “Where is my package?” or “Are you open on Sunday?” can be automated.

Customer service software solutions also often integrate with other systems to make handling customer inquiries easier. Things like Shopify or WooCommerce for eCommerce or Salesforce or HubSpot for CRM. This allows a customer service solution provider like LivePerson to pull information like an order status or push information about a conversation with a customer.

A customer service software solution like LivePerson also helps you as a small business owner to build up customer profiles. It helps you to get to know your customers better so you can create and manage long lasting, profitable relationships with them.

Finally, more advanced customer service software solutions can also be used to reach out to customers pro-actively, e.g., to drive more sales or sign ups. Imagine that somebody on your website is struggling to sign up. The live chat can then pop-up and actively ask whether support is needed. Or for example when somebody is looking at a product in your ecommerce store but not buying. Such a proactive approach helps to drive conversion and to drive sales.

Customer service software solutions compared

Let’s move into the comparison. We compare and rank different customer service software providers like LivePerson, Intercom, Kustomer, Manychat, Gorgias, Tidio, Olark, Trengo, Drift, Messagebird and Table Duck.

We compare and rank customer service software providers based on features, price, whether the offer a free plan or not and market segment.  Let’s list them.

 

LivePerson

LivePerson offers a complete solution to create, manage & optimize Conversational AI. Message with consumers on the most popular digital channels

  • Features: Conversation Builder, Intent Manager, Analytics
  • Price: Unknown
  • Free plan available: Unknown
  • Market segment: Enterprise businesses

Intercom

Intercom is complete customer communications platform with bots, apps, product tours, email, messages, and a help center.

  • Features: Live chat, chatbots, shared inbox, product tours
  • Price: Unknown
  • Free plan available: Unknown
  • Market segment: Mid-sized to enterprise businesses

Tidio

Tidio combines live chat and chatbot tools to help you provide superb customer service and generate more sales.

  • Features: Live chat, chatbots, shared inbox
  • Price: Starting from $ 39 per month
  • Free plan available: Yes
  • Market segment: Small to mid-sized businesses

Drift

Brings your go-to-market teams together to deliver personalized customer experiences in real time.

  • Features: Live chat, chatbots, Conversational Marketing
  • Price: Unknown
  • Free plan available: Unknown
  • Market segment: Mid-sized to enterprise businesses

Kustomer

Kustomer is an omnichannel CX platform with everything you need to engage seamlessly with customers in a single timeline

  • Features: Customer service, self-service, CRM
  • Price: Unknown
  • Free plan available: Unknown
  • Market segment: Mid-sized to enterprise businesses

Manychat

ManyChat is a Facebook Messenger chatbot that automates getting and keeping customers happy.

  • Features: Chatbot, social messaging
  • Price: Starting from $ 15 per month
  • Free plan available: Yes
  • Market segment: Small to mid-sized businesses

Olark

One app to manage all your customer service channels: live chat, email, social media,

  • Features: Live chat, chatbots, shared inbox
  • Price: Starting from $ 29 per month
  • Free plan available: No
  • Market segment: Small to mid-sized businesses

Gorgias

The all-in-one helpdesk + live chat, designed for ecommerce stores

  • Features: Shared inbox, self-service
  • Price: Starting from $ 60 per month
  • Free plan available: no
  • Market segment: Mid-sized businesses

Trengo

Collaborate with your team. Automate conversations. Create amazing customer experiences.

  • Features: Team collaboration, live chat, shared inbox
  • Price: Starting from $ 15 per month
  • Free plan available: No
  • Market segment: Small to mid-sized businesses

Messagebird

A communications platform, where talking with a business is as easy and natural as talking to a human being.

  • Features: Live chat, shared inbox, flow builder
  • Price: Starting from $ 45 per month
  • Free plan available: Yes
  • Market segment: Small to mid-sized businesses

Table Duck

Table Duck is an omnichannel communication platform to manage and automate all your customer conversations in one place.

  • Features: Live chat, shared inbox, chatbots
  • Price: Starting from $ 19 per month
  • Free plan available: Yes
  • Market segment: Small to mid-sized businesses

Conclusion

Choosing the right customer service software solution really depends on the needs of your business. Some tools like LivePerson focus mid-sized companies and larger enterprises, whereas Table Duck services especially small business owners.

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