Top 10 alternatives to Drift as customer support software for small business owners
In this article we discuss the top 10 alternatives to Drift as customer support software. We explain what customer support software is, why it matters to you as a small business owner and what alternatives to Drift there are.
Customer support software explained
Before we move on, let’s explore what customer support software is. Providers like Drift offer an inbox solution to manage customer service. Channels like live chat, email and social messaging channels like Instagram DM, WhatsApp, Telegram or Facebook Messenger are integrated to manage multiple channels in one place. Chatbots are often used as a first line support to answer questions.
Customer support software helps your business really thrive
Providers like Drift are important to your business because they help you with providing great customer service. With customer support software, you can provide customer service in an easy, quick and time efficient manner.
By having different messaging channels in one place, you can build and create true omnichannel experiences for your customers. Basically, it doesn’t matter whether a customer reaches out to your brand via live chat or sends you a Facebook message. They all end up in one and the same inbox.
Customer support software like Drift time savers as well. With chatbots and Conversational AI, they help you to automate your first line of support. Easy questions like “Where is my package?” or “Are you open on Sunday?” can be automated. More complicated questions that a chatbot can’t understand are seamlessly handed over to a real human being.
customer support software solutions offer integrations with other solutions as well. Integrations with solutions like Shopify or WooCommerce for eCommerce or Salesforce or HubSpot for CRM help you as a small business owner to save time. Such an integration allows customer support software like Drift to pull information like an order status or push information about a conversation with a customer.
Customer support software like Drift often builds up customer profiles as well. These customer profiles help you as a small business owner to better understand your customers and to manage your customer relationships. Valuable data that helps you make customers more profitable for your small business.
The more advanced customer support software solutions can also be used to reach out to customers pro-actively. For example, when somebody on your website is having issues at the sign-up page, a pop-up proactively appears to offer support. This type of pro-activeness helps increase conversation rates.
Customer support software solution providers – the comparision
Let’s move into the comparison. We compare and rank different customer support software solution providers like Drift,Intercom, LivePerson, Kustomer, Manychat, Gorgias, Saysimple, Tidio, Olark, Trengo, Messagebird and Table Duck.
We compare and rank customer support software solution providers based on features, price, whether the offer a free plan or not and market segment. Let’s list them.
Drift
Brings your go-to-market teams together to deliver personalized customer experiences in real time.
- Features: Live chat, chatbots, Conversational Marketing
- Price: Unknown
- Free plan available: Unknown
- Market segment: Mid-sized to enterprise businesses
Gorgias
The all-in-one helpdesk + live chat, designed for ecommerce stores
- Features: Shared inbox, self-service
- Price: Starting from $ 60 per month
- Free plan available: no
- Market segment: Mid-sized businesses
Intercom
Intercom is complete customer communications platform with bots, apps, product tours, email, messages, and a help center.
- Features: Live chat, chatbots, shared inbox, product tours
- Price: Unknown
- Free plan available: Unknown
- Market segment: Mid-sized to enterprise businesses
LivePerson
LivePerson offers a complete solution to create, manage & optimize Conversational AI. Message with consumers on the most popular digital channels
- Features: Conversation Builder, Intent Manager, Analytics
- Price: Unknown
- Free plan available: Unknown
- Market segment: Enterprise businesses
LiveChat Inc
LiveChat Inc is a complete customer service platform that delights your customers and fuels your sales.
- Features: Live chat, chatbots, shared inbox, product tours
- Price: Starting from $ 16/month
- Free plan available: Unknown
- Market segment: Mid-sized to enterprise businesses
Kustomer
Kustomer is an omnichannel CX platform with everything you need to engage seamlessly with customers in a single timeline
- Features: Customer service, self-service, CRM
- Price: Unknown
- Free plan available: Unknown
- Market segment: Mid-sized to enterprise businesses
Manychat
ManyChat is a Facebook Messenger chatbot that automates getting and keeping customers happy.
- Features: Chatbot, social messaging
- Price: Starting from $ 15 per month
- Free plan available: Yes
- Market segment: Small to mid-sized businesses
Tidio
Tidio combines live chat and chatbot tools to help you provide superb customer service and generate more sales.
- Features: Live chat, chatbots, shared inbox
- Price: Starting from $ 39 per month
- Free plan available: Yes
- Market segment: Small to mid-sized businesses
Olark
One app to manage all your customer service channels: live chat, email, social media,
- Features: Live chat, chatbots, shared inbox
- Price: Starting from $ 29 per month
- Free plan available: No
- Market segment: Small to mid-sized businesses
Trengo
Collaborate with your team. Automate conversations. Create amazing customer experiences.
- Features: Team collaboration, live chat, shared inbox
- Price: Starting from $ 15 per month
- Free plan available: No
- Market segment: Small to mid-sized businesses
Messagebird
A communications platform, where talking with a business is as easy and natural as talking to a human being.
- Features: Live chat, shared inbox, flow builder
- Price: Starting from $ 45 per month
- Free plan available: Yes
- Market segment: Small to mid-sized businesses
Saysimple
Saysimple powers communication between businesses and their customers on any channel.
- Features: Multichannel inbox
- Price: Starting from $ 15 per month
- Free plan available: No
- Market segment: Small to mid-sized businesses
Table Duck
Table Duck is an omnichannel communication platform to manage and automate all your customer conversations in one place.
- Features: Live chat, shared inbox, chatbots
- Price: Starting from $ 19 per month
- Free plan available: Yes
- Market segment: Small to mid-sized businesses
The best customer support software for your business
Finding the best customer support software that fits best with your company relies on many factors. First, get your requirements clear. Some businesses have more advanced requirements than other business. When you have your requirements clear, go and sign up for free trials at multiplecustomer support software solution providers. With these free trials you can test and see what solution fits best.
