Table Duck as the alternative for Tidio

In the world of live chat and business messaging soutions, there are many providers out there. Some focusing on large enterprises, others on small businesses. This time, we make a comparison between Table Duck and the Tidio as an alternative.
Both Table Duck and Tidio are customer service platforms. These platforms help you to manage and streamline customer service in an efficient manner. Over the last years many customer service software providers like Table Duck and Tidio popped up. But what exactly is it? Why is it important to your business? And more importantly what are the differences, and which customer service platform fits best with your needs?

What does customer service platforms do?

To begin with, let’s have a look at what a typical customer service platform like Table Duck or Tidio does. One of the key features of such a platform is a live chat widget. With this widget, visitors on a website can easily ask questions and get serviced. These live chat widgets are easy to install and customizable to your brand. A live chat widget increases conversion rates of a website and turns website visitors into leads and buying customers.

But a good customer service platform doesn’t stop with live chat only. These platforms also combine multiple messaging channels into one, combined inbox. Think about channels like live chat, but also email and social messaging channels like Facebook Messenger or Instagram DM. By having these channels into one, unified inbox, it’s easier and faster for a business to provide great customer service and to reply to customers quicky.

One inbox for messaging communication

Some customer service platforms like Table Duck or Tidio also offer automation with chatbots. These chatbots answer questions that are frequently asked like “What are your opening hours?” if you’re running a retail store or “Where’s my package?” for an eCommerce webshop.
Automation and chatbots saves time because you don’t have to answer a question yourself. It also increases customer satisfaction because a chatbot can reply instantly, 24/7, 365 days a year.
There are roughly two types of chatbots. The first are scripted chatbots. These chatbots are easy to set up, but they are not really providing a great experience for customers. The second type of chatbots are non-scripted chatbots. These chatbots use artificial intelligence and Conversational AI to answer questions and are more human in their replies. We’ve made a great video about at a video about the difference between scripted vs non-scripted chatbots.

Why is having a customer service platform so important?

Having a customer service platform basically comes down to providing great customer service for your business. Providing great customer service increases customer satisfaction scores. It makes customer and potential customers happier when you communicate and reply quickly, in the messaging channel that the customer prefers. Ultimately, happy customers lead to more valuable customers, they simply buy more from your business. Finally, happy customers also bring in new customers through worth of mouth.

Differences between Table Duck and Tidio

We discussed what a customer service platform is and why it is important for your business. Now let’s have a look at the differences between both platforms and why Table Duck is an Tidio alternative. We’ll start off by analyzing Tidio, then we compare it with Table Duck to show how it’s an alternative to Tidio. The things we compare are features and pricing.

Feature comparison Table Duck vs Tidio

Table DuckTidio
Multiple channelsVV
Live chatVV
ChatbotNon-scripted, Conversational AI powered chatbotsChatbot builder with scripted, flowbots

As you can see, both platforms are comparable to each other. Table Duck is an alternative to Tidio. Now let’s have a look at pricing.

Pricing comparison Table Duck vs Tidio

Table DuckTidio
Free planVV
Price per agent$ 9 – $ 12

depending on features

$ 15
ChatbotIncluded in subscriptionAdditional $ 39 per month

By comparing pricing between Table Duck and Tidio, Table Duck stands out as an alternative to Tidio. Table Duck is cheaper per agent and doesn’t charge extra for chatbot functionality in the paid plans.

Table Duck is the Tidio alternative for small businesses when it comes down to customer service platforms.