Why is having a customer service platform so important?
Having a customer service platform basically comes down to providing great customer service for your business. Providing great customer service increases customer satisfaction scores. It makes customer and potential customers happier when you communicate and reply quickly, in the messaging channel that the customer prefers. Ultimately, happy customers lead to more valuable customers, they simply buy more from your business. Finally, happy customers also bring in new customers through worth of mouth.
Differences between Table Duck and Tidio
We discussed what a customer service platform is and why it is important for your business. Now let’s have a look at the differences between both platforms and why Table Duck is an Tidio alternative. We’ll start off by analyzing Tidio, then we compare it with Table Duck to show how it’s an alternative to Tidio. The things we compare are features and pricing.
Feature comparison Table Duck vs Tidio
|Chatbot||Non-scripted, Conversational AI powered chatbots||Chatbot builder with scripted, flowbots|
As you can see, both platforms are comparable to each other. Table Duck is an alternative to Tidio. Now let’s have a look at pricing.
Pricing comparison Table Duck vs Tidio
|Price per agent||$ 9 – $ 12|
depending on features
|Chatbot||Included in subscription||Additional $ 39 per month|
By comparing pricing between Table Duck and Tidio, Table Duck stands out as an alternative to Tidio. Table Duck is cheaper per agent and doesn’t charge extra for chatbot functionality in the paid plans.
Table Duck is the Tidio alternative for small businesses when it comes down to customer service platforms.