Table Duck the alternative for Olark
In this article we will go deeper into the differences between Table and Olark and see how Table Duck is a great alternative to Olark.
Both Table Duck and Olark are live chat software provider. Both companies help business to manage all their customer communications. Over the last years many providers of live chat software like Table Duck and Olark popped up. But what exactly is it? Why is it important to your company? And more importantly what are the differences, and which live chat software fits best with your business needs?
What does live chat software do for my business?
First, let’s look at a live chat software provider like Table Duck or Olark does. In essence, there are a few things that every live chat software provider does.
Obviously, they offer a live chat feature for your website. A live chat widget is easy to install and fully customizable to your brand. Adding a live chat functionality to a website, gives website visitors an easy way to send a message and ask questions to your company. A live chat widget increases conversion rates of a website and turns website visitors into leads and buying customers.
But a good live chat software provider doesn’t stop there. They also combine different messaging channels into one, combined inbox. With messaging channels, you can think of live chat, email or social messaging channels like Facebook Messenger or Instagram DM. By having all these channels into one, unified inbox, it’s easier and faster for a company to communicate with and reply to customers.
Some live chat software providers like Table Duck or Olark also provide automation with chatbots. These chatbots can answer questions that are frequently asked like “What are your opening hours?” if you’re running a retail store or “Where’s my package?” for an eCommerce webshop.
Automation and chatbots saves a business owner time because you don’t have to answer a question yourself. It also increases customer satisfaction because a chatbot can reply instantly, 24/7, 365 days a year.
When looking at a chatbot, there are two types of chatbots. The first type of chatbots are scripted chatbots. These are chatbots that are easy to set up, but they are not really providing a great experience for customers. The second type of chatbots are non-scripted chatbots. These type of chatbots use artificial intelligence and Conversational AI to answer questions and are more human in their replies. To learn more, have a look at a video we’ve made about this topic: the difference between scripted vs non-scripted chatbots.
Why is having live chat software so important?
Having live chat software basically comes down to better and more efficient communication with customers as a company. Better customer communication increases customer satisfaction scores. It makes customer and potential customers happier when you communicate and reply quickly, in the messaging channel that the customer prefers. Ultimately, happy customers lead to more valuable customers, they simply buy more from your business. Finally, happy customers also bring in new customers through worth of mouth.
The differences between Table Duck and Olark
We discussed what a live chat software provider is and why it is important. Now let’s look at the differences between both platforms and why Table Duck is an Olark alternative.
First, we’ll start off by analyzing Olark, then we compare it with Table Duck to show how it’s an alternative to Olark. We’ll make the comparison around features and pricing.
Feature comparison Table Duck vs Olark
| Table Duck | Olark | |
|---|---|---|
| One inbox for all channels | V | V |
| Live chat | V | V |
| Chatbot | Non-scripted, Conversational AI powered chatbots | Scripted, flowbots |
As you can see, both platforms are comparable. So, in terms of features, Table Duck is an alternative to Olark. Now let’s look at pricing.
Pricing comparison Table Duck vs Olark
| Table Duck | Olark | |
|---|---|---|
| Free plan | V | X |
| Price per agent | $ 9 – $ 12 depending on features | $ 29 |
| Chatbot | Included in subscription | Only available in beta |
When comparing pricing between Table Duck and Olark, Table Duck stands out as an alternative to Olark. Table Duck is cheaper per agent and has chatbots included in the subscription.
So, therefore Table Duck is the Olark alternative for small businesses.
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