Why is having live chat software so important?
Having live chat software basically comes down to better and more efficient communication with customers as a company. Better customer communication increases customer satisfaction scores. It makes customer and potential customers happier when you communicate and reply quickly, in the messaging channel that the customer prefers. Ultimately, happy customers lead to more valuable customers, they simply buy more from your business. Finally, happy customers also bring in new customers through worth of mouth.
The differences between Table Duck and Olark
We discussed what a live chat software provider is and why it is important. Now let’s look at the differences between both platforms and why Table Duck is an Olark alternative.
First, we’ll start off by analyzing Olark, then we compare it with Table Duck to show how it’s an alternative to Olark. We’ll make the comparison around features and pricing.
Feature comparison Table Duck vs Olark
|One inbox for all channels||V||V|
|Chatbot||Non-scripted, Conversational AI powered chatbots||Scripted, flowbots|
As you can see, both platforms are comparable. So, in terms of features, Table Duck is an alternative to Olark. Now let’s look at pricing.
Pricing comparison Table Duck vs Olark
|Price per agent||$ 9 – $ 12|
depending on features
|Chatbot||Included in subscription||Only available in beta|
When comparing pricing between Table Duck and Olark, Table Duck stands out as an alternative to Olark. Table Duck is cheaper per agent and has chatbots included in the subscription.
So, therefore Table Duck is the Olark alternative for small businesses.