Here you can see your statistics like how many incoming messages you’ve got, how many are replied by our automation and the automated response rate. The dashboard also shows you which automated replies are most used to help you answer customer questions.
This is where all your incoming messages are. Here you can read conversations, reply manually to a message in case the automation doesn’t understand and temporarily mute the automation in a conversation.
Under Automation you can create and manage automated replies. You can choose between Natural Language Processed (NLP) replies or keyword based replies.
Here you can find all your customer profiles and edit them. It shows you detailed information about a customer, which channel he uses and how often.
Here you can add and manage your messaging channels like Live Chat and Telegram.
Under settings you can set the language of your account and add team members. Note: the language under setting is also the language used for the automation.