eCommerce & webshops
Meet Edwin, owner of ToolMeisters.com
ToolMeisters is a power accessories brand, supplying clients with the saws, blades and drills in the business. Through their eCommerce shop they run operations all across Europe. With the Table Duck solution, ToolMeisters is better equipped managing customer service requests.
How to scale customer interactions for her eCommerce webshop?
Live chat & Conversational AI and Customer service automation
The answer for ToolMeisters is in automating customer service. With Conversational AI and intelligent chatbots, Edwin and his team can automate simple, repetitive conversations about “Where is my order?” or “What is your return policy?”. He only spends time on more complex, value-added conversations with customers.
Customer service automation saves her hours of time per week. Precious time she can spend on growing her business. With a unified inbox, Edwin has all his messaging channels like live chat, email, or social messaging in one place.
Omnichannel, unified experiences in customer service
Learn more about how to create great, omnichannel messaging experiences in customer service.
The #1 Customer Messaging platform for businesses
All channels in one inbox
Connect all your customer support channels like Email, Live chat or Facebook Messenger into one inbox.
Automated conversations
A chatbot answers most of your customer support questions.
Seamless human handover
Easily taking over conversations and answering the customer in case the chatbot doesn’t understand.
Multiple languages
Our chatbot speaks and helps your customers in multiple languages.
Customer profiling
Build rich profiles and easily merge multiple communication channels from the same, single customer.
Works out of the box
Easy to set up, within 5 minutes. No coding required or complicated flow builders to work with.
