What should be my customer service goals?

There are some good metrics to track your customer service performance. We’ll organize them around different topics:

Speed of reaction: How fast do you reply, how long are tickets unresolved?
Quality of reaction: Often measured by things like NPS (Net Promotor Score) or CSAT (Customer Satisfaction)

Robbert Bregman2022-03-24T11:58:50+00:00March 24, 2022|Categories: Why great customer service matters|

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